Privacy Policy
Last updated: 11 June 2026
Your data is yours, not ours — and we want to be straight with you about the little we collect, why we collect it, and what you can do about it. We've kept this short and jargon-free on purpose. And the big one up front: we never sell your data, and we never will.
Sylph Aviation Ltd is the company behind this website and the services we provide, and we're responsible for looking after any personal information you share with us — whether that's through the site or in the course of working with us. For the legal record, that responsibility falls under the EU GDPR and the Irish Data Protection Act 2018.
What we collect, and why
Our rule of thumb is simple: we only ask for what we actually need.
If you get in touch about our services, our enquiry form asks for your name and contact details along with some information about what you need, so we understand your request and can get back to you with the right answer. Nothing more.
If you sign up to hear from us, we collect your email address so we can let you know when there's news to share. That's all we use it for, and you can tell us to stop at any time (more on that below).
If you go on to use our services, we'll collect what we need to actually do the job and handle the paperwork — for example, details about the aircraft and its owner, insurance information, and the billing details we need to invoice you. We only ask for what the work genuinely requires.
When you just browse the site, our servers quietly note a few technical things like your IP address and the time you visited. Every website does this; for us it's purely about keeping the site secure and working properly.
We don't collect sensitive personal information — things like health or identity documents — and our site and services aren't aimed at children.
When we share it
Running our website and services means leaning on a few trusted suppliers. Our site is built and hosted by Framer, our email runs on Google Workspace, and we use Sage for our invoicing and accounts. They only ever handle your data on our instructions. Nobody else gets your information for their own purposes, and, as we said, we don't sell it.
They're each bound by data processing agreements that meet GDPR's requirements. If any of them handles your data outside Europe — for example on servers elsewhere — that transfer is covered by the safeguards GDPR requires, namely an EU adequacy decision or Standard Contractual Clauses.
We'd only ever hand over data if the law genuinely required us to — for instance, to meet our tax and accounting obligations.
AI and automated decisions
We like to be clear about this because it's a fair question to ask. Right now, we don't use your personal information to train AI models, and we don't use AI to make automated decisions about you — the kind that would have a real effect on you without a person involved. If we use any AI tools at all, it's for ordinary things like keeping spam out or helping us respond to you, always with a human in the loop.
If that ever changes and we start using AI in a more meaningful way with your data, we'll update this page to explain what we're doing, make sure it's done responsibly, and ask for your consent where the law requires it. You'd always keep the right to ask for a human to step in.
How long we keep it
We hang on to enquiries for up to two years after we last hear from you — unless we've started working together, in which case we keep what we need for that relationship. Invoicing and accounts records are a special case: we're legally required to hold on to those for several years to meet Irish tax and company-law obligations, so those stay with us for as long as the law says. The technical logs get cleared out much sooner, usually within about 90 days.
Hearing from us
If you sign up to our updates list, we'll only email you about what you signed up for — news and the occasional heads-up when there's something worth sharing. We won't pass your email to anyone else or use it to send you unrelated marketing. Every email we send will have an unsubscribe link, and you can also just reply or email us to come off the list whenever you like. The moment you do, we'll stop and remove your details.
Your rights
This is your data, so you're in control of it. Under GDPR you can:
ask us what personal information we hold about you;
have it corrected if it's wrong;
have it deleted;
ask us to restrict or stop using it a certain way;
object to how we're using it;
ask for a copy in a portable format; and
withdraw any consent you've given us.
Just email dpo@sylph.aero and we'll sort it out. If you're ever unhappy with how we've handled things, you can also raise it with the Irish Data Protection Commission at dataprotection.ie, or the regulator wherever you live.
Keeping it safe
We take sensible steps to protect your information — encrypting it as it travels and limiting who can get at it.
Cookies
We only use the bare-minimum storage the site needs to work. No advertising trackers, no analytics following you around. If that ever changes, we'll update this page and ask for your consent first.
Changes and questions
If we update this policy, we'll refresh the date at the top. Got a question about your data or anything here? Email us — we're happy to help.
Sylph Aviation Ltd
13 Marwood Close, Riverstown,
Glanmire, T45 NX84 Cork, Ireland
Registered in Ireland.
Company number 737298
Data protection contact: dpo@sylph.aero